Booking Form (Hong Kong)
Hong Kong
Managing Conflicts Using the TKI™
HKGCC Chamber Theatre, 22/F United Centre, Admiralty, Hong Kong
9:00 - 17:00
Mr. Cameron Nott

Managing conflicts is simply a matter of expanding skill sets and choosing the most effective behaviours for a particular situation. In this workshop, Cameron Nott, Managing Director of CPP and a registered Psychologist will use the TKI™, a Harvard win-win model for negotiation to demonstrate how your knowledge of the model enables you to become a successful negotiator, a persuasive leader and an influential communicator in managing workplace conflicts effectively.


Taking your TKI™ is at the heart of the workshop. Understanding your TKI™ results give you the chance to overcome the fear, anger and frustration which you are likely to feel in conflicts. The TKI™ measures the behavioural modes which people adopt in difficult situations. The 5 conflict-handling modes are:

  1. Competing
  2. Collaborating
  3. Compromising
  4. Avoiding
  5. Accommodating


Workshop Objectives

  • Understand the five conflict modes of the TKI™ model
  • Increase your awareness of your own and others’ conflict styles
  • Develop skills for assessing conflict situations and selecting appropriate strategies to handle them
  • Practice using different conflict modes
  • Create an action plan for developing more effective conflict resolution skills 


Who should attend

The seminar is suitable for:

  • Anyone in the workplace or non workplace environment who need to resolve a conflict
  • Department head and manager who need to have a difficult discussion with a subordinate or team member
  • Sales leaders and professionals who need to negotiate and win a sales deal 
  • Anyone who need to persuade and influence others when the stakes are high


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Please make your booking now by faxing this form to (852) 2817 9159 or by email at Or simply call Daniel Lee on (852) 2817 6807 for further details.


Banker's drafts or cheques in HK Dollars should be made payable to: "Management Development Services Ltd.” or Bank Deposit to our HSBC Account No. : 400-346532-838 
Please email or fax the receipt to our office after you deposit the money.


No refund for cancellations.


MDS Ltd. reserves the right to postpone a programme for any reason.