Managing conflicts is simply a matter of expanding skill sets and choosing the most effective behaviours for a particular situation. In this workshop, Cameron Nott, Managing Director of CPP and a registered Psychologist will use the TKI™, a Harvard win-win model for negotiation to demonstrate how your knowledge of the model enables you to become a successful negotiator, a persuasive leader and an influential communicator in managing workplace conflicts effectively.

Taking your TKI™ is at the heart of the workshop. Understanding your TKI™ results give you the chance to overcome the fear, anger and frustration which you are likely to feel in conflicts. The TKI™ measures the behavioural modes which people adopt in difficult situations. The 5 conflict-handling modes are:

1. Competing
2. Collaborating
3. Compromising
4. Avoiding
5. Accommodating

Workshop Objectives

• Understand the five conflict modes of the TKI™ model
• Increase your awareness of your own and others’ conflict styles
• Develop skills for assessing conflict situations and selecting appropriate strategies to handle them
• Practice using different conflict modes
• Create an action plan for developing more effective conflict resolution skills 

Who should attend

The seminar is suitable for:

• Anyone in the workplace or non workplace environment who need to resolve a conflict
• Department head and manager who need to have a difficult discussion with a subordinate or team member
• Sales leaders and professionals who need to negotiate and win a sales deal 
• Anyone who need to persuade and influence others when the stakes are high